Getting Started

Welcome to IT Support at Queen’s College, Oxford

Every college in Oxford has an IT Office – Queen’s is no exception. We look after all ICT equipment within College and can offer help and advice on IT matters. If you have any problems or queries regarding your computer whilst at Queen’s then just drop us an email or give us a call. We can also arrange a Microsoft Teams chat or a physical meetup. We will do our best to try and help.

When you first get to Oxford you are bombarded with information so to help with the IT side of things you can use this page as a checklist so you don’t forget anything.

1. Oxford User Accounts – you can activate these accounts BEFORE getting to Oxford.

1. OXFORD Single Sign-On (SSO) – used for email, College fee and top-up payments, VPN and online web services
   1. When you activate your OXFORD SSO account you will be prompted to set up Multi-Factor Authentication (MFA). It is recommended to setup at least two MFA methods – we suggest the Microsoft Authenticator app and SMS.
2. REMOTE ACCESS – used for Eduroam wireless

• Learn about the types of accounts used in Oxford and how to Activate them.

2. Online Security

• Multi-Factor Authentication (MFA)
  • Smartphone users – Recommended MFA app – Microsoft Authenticator
  • Strongly recommend your create an additional MFA method – MFA – two is better than one
  • Read more about the University of Oxford Multi-Factor Authentication (MFA) Project
• Passwords
  • Passwords – the longer the better
  • Password Managers

3. Get your computer and smartphone connected to the Internet

• Wireless
• Wired
• VPN from home
• Internet access at Oxley-Wright and Venneit Close (Graduate accommodation only)

4. University Card

5. Email

• Email
  • Side note for Graduates and Academics – you have two email addresses which are directed to a single inbox, (College email address AND a Departmental email address).
    If you want to change your Preferred Sending email address, then you can by visiting https://register.it.ox.ac.uk/self/nexus and selecting Preferred email address settings. You may need to do this for printing to mobile.print@queens.ox.ac.uk – see Printing in College
• Register an alternative (emergency) contact email address – in case your SSO account gets compromised or the University email services goes down
  • Learn why an alternative contact email address is useful
• What is Phishing?
  • Read out Blog posts about Phishing

6. University Registration

You must register at the start of your studies, and at the start of each subsequent Term. Failure to register has an impact on student loans and grants, council tax exemption and access to examination entry and results. You must register before Friday of Week 1 of term. You will not be able to access all of the features in Student Self Service until your University registration is complete (for instance – overseas students you will not be able to get an Enrolment Certificate for opening a UK bank account until registration is complete!).

• Visit the guide to registration for further information.
• Student System login issue
  • System message – automatically logged out
• Overseas Student Enrolment Certificate

7. Download Sophos Anti-virus for free

8. Download Microsoft Office 365 for free

9. Printing

We have three Multi-Function Devices (MFDs) for students to use for printing and scanning. Two in the Moffatt Room (BQ6) and one in the Library.

• Learn more about printing in College
• Learn how to half your printing costs – print two pages per A4 sheet
• Learn how to create a PDF from within Microsoft Word for emailing to the Mobile Printing service

10. Booking meals and paying Batells online

11. College computer rooms (Moffatt and Berners-Lee)

12. Peer to Peer (P2P) file sharing

13. Software and tools

14. Backup

15. Electronic door entry (keypad and proximity)

16. Update your skills

• Molly – IT Learning Centre’s collection of online courses and resources
  • LinkedIn Learning – not just IT skills
  • Oxford University IT Learning Portfolio

17. IT repairs and breakdowns

18. Need a new computer or tablet?

• Read our mini guide about Buying a computer
  • Consider refurbished equipment and save the planet – make sure you ask about extended warranty
• Apple Higher Education discounts available via Apple’s HE portal – UNiDAYS
• XMA also has a portal for Apple and Microsoft products (sometimes a bit cheaper than UNiDAYS) – theEDUstore
• Tier1online offer a range of refurbished computers – www.tier1online.com

19. BBC iPlayer and TV Licences

20. Canvas – Virtual Learning Environment (VLE)

• If you are a new tutor and find that the “Create New Course” button is missing from your Canvas interface then please email the Canvas Team – canvas@it.ox.ac.uk
• If you cannot login to Canvas (or you are missing a specific Canvas module) then it may be that your account and / or course has not be completely setup yet, we suggest you contact the course administrator in your department, whose contact details should be in your course handbook.