OOPS – WHAT HAPPENED?
- First and foremost – Have you got a backup of your work and personal stuff?
- Is there anything on your computer that you need urgently?
- Do you think you have a hardware or software problem?
- Hardware – Is your computer still in warranty?
- Software – do you have your recovery / install disks?
LAPTOP LIQUID SPILLS? – QUICK READ OUR ARTICLE
IT OFFICE – HERE TO HELP
Send us an email or give us a call and we can arrange a meeting – either over Microsoft Teams or a physical meetup.
Email: it-support@queens.ox.ac.uk
Telephone: (01865 2) 79205 (Monday to Friday between 9am and 3pm)
WHERE ELSE CAN YOU GET HELP?
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Central Oxford University IT services can help as well:
http://help.it.ox.ac.uk/help/request
or by phone (01865 6) 12345 -
Your computer’s manufacturer’s website or telephone support
WARRANTIES
Something to seriously think about is extended warranty and accidental damage cover for your laptop. You will be transporting your computer from home to College six times a year, also, as you know, laptops are very portable and have a tendency to leap from desks and bags. Also beware the infamous Oxford English Dictionary which has been known to jump from shelves on to many an unsuspecting laptop! Port bottles also seem to be in cahoots with the OED!
APPLE REPAIRS – OUT OF WARRANTY
If you are looking for alternatives to IT Services then here is a list of the most convenient places we are aware of:
- Western Computers – Gloucester Green, Oxford (https://www.western.co.uk/find-a-store/oxford/) – for warranty and non-warranty repairs (NB – repairs are sent to Western’s Bristol office – make sure you have a backup before sending it away).
- Any Apple Store Genius Bar, the nearest being in High Wycombe, Reading and Milton Keynes
- Or London – buses to London are available right outside main College.
If all else fails…
You may need to look for a replacement computer … Buying a computer