Intel Wi-Fi driver issue affecting some Windows based devices

We have been informed that there is an Intel Wi-Fi driver issue which is affecting some Windows based devices.

Please note – Apple, Android, Chrome, or other non-Windows based devices are NOT affected.

<IT Services email extract begins>
It has come to our attention that, depending on the Wi-Fi driver version used, a range of existing Intel Wireless Adapters, in Windows-based devices, may not show the latest ‘Wi-Fi 6’ (802.11ax) networks in their scan lists, and as a result, might not be able to connect to Wi-Fi 6 capable wireless routers and access points, even at Wi-Fi 5 (802.11ac) speeds. Full details of the affected drivers and adaptors are available in a dedicated Intel supporting article.
<Extract ends>

While this does not directly affect the College wireless network, we felt we should highlight this known issue as it may affect Windows devices connecting to other Colleges and Departments who have deployed Wi-Fi 6 access points in and around Oxford and elsewhere.

Intel has provided a fix for this issue in its latest drivers for its wireless adaptors. You can get more information and resources from the Intel support page dedicated to this issue.

Posted in: IT